Terms of Service

Published 3 October 2026, updated 5 October 2026. Effective immediately for new accounts and purchases, and on 1 November 2026 for accounts that existed before 3 October 2026.

(Suomeksi: Käyttöehdot)

The Gist

These Terms of Service (“Terms”) are the agreement between you and Clouden Oy for every Clouden service. They are in three parts:

  • Part A, General Terms, applies to all of our services.
  • Part B, Service-Specific Terms, names the third-party services a Service relies on and links to their terms.
  • Part C, Consumer Rights, explains the rights you have if you use our services as a consumer, including your 14-day right of withdrawal. Nothing in these Terms takes away rights that consumer protection law gives you.

How we handle personal data is described in our Privacy Policy. If you use our services for your business and store other people’s personal data in them, our Data Processing Agreement also applies.

If you don’t agree to these Terms, please don’t use our services.

Part A: General Terms

1. Who’s Who

Clouden Oy (“Clouden”, “we”, “us”) is a Finnish limited company:

Our services (“Services”) are the websites, applications, APIs and other products we provide, including:

  • WebCat, for domain names, DNS, related services and WebCat merchandise;
  • Tuntikirjaus, for time tracking and invoicing; and
  • any other service that refers to these Terms.

“You” means the person or organization using our Services.

  • A consumer is an individual who uses the Services mainly for purposes outside their trade, business or profession.
  • A business customer is anyone else, including a company, an association, a public body, or an individual acting for their business (for example, a sole trader or freelancer).

If you accept these Terms on behalf of an organization, you confirm that you are authorized to do so. In that case “you” also means that organization.

2. Your Account

Most of our Services require an account. Some Services share a common Clouden account, and others, like Tuntikirjaus, have accounts of their own.

When you create an account, you agree to:

  • give us complete and accurate information and keep it up to date;
  • keep your password, API keys and other credentials secret, and not share them with others;
  • tell us immediately if you notice unauthorized use of your account or another security breach.

You are responsible for activity in your account, unless it happened because of our own failure to protect it. We may suspend an account temporarily if we have good reason to believe it has been compromised.

We send you emails that are needed to provide the Services, like confirmation codes, invitations, receipts and notices about changes to these Terms. We send marketing email only as permitted by law, and you can opt out of it at any time.

3. Minimum Age

You must be at least 16 years old to create an account or use the Services. If you are under 18 (or under the age of majority where you live), you may buy paid Services only with the consent of your parent or legal guardian.

4. Your Content and Data

“Your Content” means everything you or your users put into the Services: for example, hour entries, customers, projects, invoices, domain contact details, DNS records, files and messages to an AI assistant.

  • You own Your Content. These Terms do not transfer any rights in it to us.
  • We use Your Content only to provide the Services to you. You give us a non-exclusive, royalty-free right to store, copy, process and display Your Content as needed to provide, secure, back up, support and improve the Services you use, and to follow your instructions, such as sharing a domain registration with a registry or an invoice with your customer. This right ends when Your Content is deleted from our systems as described in the Privacy Policy.
  • You are responsible for Your Content. You must have the right to put it into the Services, and it must not break the law or these Terms. If Your Content includes other people’s personal data, you are responsible for having a legal basis to process it.

If you send us feedback or suggestions, we may use them freely without any obligation to you.

5. Acceptable Use

When you use our Services, you must not:

  • break any law, or use the Services to store or publish illegal content;
  • infringe anyone’s intellectual property, privacy or other rights;
  • send spam or unsolicited bulk messages;
  • distribute malware or attack, probe or disrupt any service or network;
  • try to get access to accounts or data that are not yours;
  • put an unreasonable load on our systems, for example by exceeding API rate limits or scraping;
  • reverse engineer the Services, except where the law allows it; or
  • resell the Services without our written permission.

6. Fees, Payment and Renewal

Paid Services. Some Services cost money, such as paid Tuntikirjaus plans, WebCat domain registrations and WebCat merchandise (“Paid Services”). The price, what it includes, and how often it’s charged are shown before you buy.

Taxes. Value added tax (VAT) is added to our prices according to the applicable VAT rules. For some Services the VAT that applies depends on where you are, so we may ask for your billing address and VAT number. If you are a business in another EU country and give a valid VAT number, the reverse charge may apply, in which case you account for the VAT yourself. Before you pay, we show you the total amount including VAT.

Payment. Card payments are processed by Stripe. You must give us accurate payment details. If a payment fails, we may suspend the Paid Service until the payment has been made, after letting you know.

Automatic renewal. Subscriptions renew automatically at the end of each billing period, and we charge your payment method for the next period, until you cancel. Domain names renew automatically too, unless you turn renewal off for the domain. You can cancel at any time in the Service’s settings or by emailing us. The cancellation takes effect at the end of the billing period you have already paid for, and you can use the Paid Service until then.

Price changes. We may change our prices. For an existing subscription, we will tell you about a price increase in advance, before it takes effect. If you don’t accept it, you can cancel the subscription before the new price applies.

Refunds. Consumers can withdraw from a purchase as described in Part C. We also give refunds when these Terms promise one or the law requires one. Otherwise, payments for a billing period that has started are not refunded.

7. Third-Party Services

Some Services connect to services run by others (“Third-Party Services”). Examples are domain registries and registrars, ClouDNS, Stripe and GitHub. Some of these have their own terms, which we link to in Part B, and you agree to follow them when you use the related feature.

We are responsible for the parts of the Services that we provide. Third-Party Services are run by their providers, and we can’t guarantee that they will remain available or keep working with our Services.

8. Changes to the Services

We develop our Services all the time, so features may be added, changed or removed.

If we remove or substantially reduce a feature you pay for, we will tell you in advance. If the change is to your disadvantage, you can cancel the affected Paid Service and get a refund of fees prepaid for the period after the change.

We may shut down a whole Service by giving you notice in advance. In that case we refund prepaid fees for the time after the shutdown, and you can export Your Content before it is deleted.

Features marked as preview, beta or “dev” may change or be removed at any time.

9. Changes to These Terms

We may update these Terms when our Services, the law or our business changes.

  • Material changes: we will tell you by email or in the Service in advance, before they take effect.
  • Other changes: we publish the new version on this page and update the date at the top.

If you don’t accept a change, you can stop using the Services and cancel your Paid Services before the change takes effect. In that case we refund fees prepaid for the time after cancellation. If you continue to use the Services after the change takes effect, the new Terms apply to you.

10. Termination

By you. You can stop using the Services at any time. You can cancel Paid Services as described in section 6, and delete your account in the Service’s settings or by asking us.

By us. We may suspend or terminate your access to the Services:

  • immediately, if you seriously or repeatedly breach these Terms, if your use is illegal or puts the Services or other users at risk, or if we are required to by law or by an authority; or
  • for any other reason, by giving you notice in advance. In this case we refund fees you have prepaid for the time after termination.

What happens to Your Content.

  • While your account is active, you can export Your Content using the export features of the Service.
  • When your account is deleted, Your Content is deleted as described in the Privacy Policy.
  • If we terminate your account for a reason other than your breach of these Terms, we give you time to export Your Content first, where that is possible.

Sections of these Terms that by their nature should continue after termination remain in force. Examples are sections 4, 11, 12, 13 and 15.

11. Disclaimers

We provide the Services with reasonable care and skill. Apart from that, and to the extent permitted by law, the Services are provided “as is”, without warranties of any kind. We don’t promise that the Services will always be available, uninterrupted or error-free.

If you are a consumer, you have the statutory rights described in Part C if a Service doesn’t work as promised, and this section doesn’t limit them.

12. Limitation of Liability

Business customers. To the extent permitted by law:

  • We are not liable for indirect or consequential damages, such as lost profits, lost revenue, loss of business, or loss or corruption of data.
  • Our total liability under these Terms is limited to the greater of 50 euros or the fees you paid us for the affected Service in the 12 months before the event that caused the liability.

Consumers. If you are a consumer, we are liable as required by Finnish law and the law of your country of residence, and these Terms don’t limit that liability.

For everyone. Nothing in these Terms limits our liability for damage caused intentionally or by gross negligence, or for any other liability that can’t be limited by law.

We are not liable for delays or failures caused by events beyond our reasonable control, such as a failure of the internet or of a third party’s systems, a power outage, a natural disaster or an act of an authority.

13. Indemnification

If you are a business customer, you agree to compensate us for reasonable costs, damages and losses that arise from third-party claims about Your Content or about your breach of these Terms or of the law.

14. Intellectual Property

We own the Services, including their software, design and trademarks, or have the right to use them. These Terms give you the right to use the Services as described here, but do not give you any other rights to our intellectual property.

15. Governing Law and Disputes

These Terms are governed by the laws of Finland, without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Please contact us first if you have a complaint.

  • Business customers: disputes are resolved in the District Court of Helsinki.
  • Consumers: you can also bring a dispute before the Consumer Disputes Board (Kuluttajariitalautakunta), or a court that has jurisdiction where you live, as described in Part C. You also keep the protection of the mandatory consumer protection laws of your country of residence.

16. Data Protection

Our Privacy Policy describes how we process personal data.

If you are a business customer and use the Services to have us process personal data on your behalf, our Data Processing Agreement forms part of these Terms and applies to that processing. You don’t need to sign anything separately for it to apply. The Data Processing Agreement prevails if it conflicts with these Terms.

17. Languages

These Terms are available in English and Finnish. If the two versions conflict:

  • for consumers, the version that is more favorable to the consumer applies; and
  • for business customers, the English version applies.

18. Miscellaneous

  • Entire agreement. These Terms, together with the documents they refer to, are the entire agreement between you and us about the Services.
  • Severability. If any part of these Terms is found invalid or unenforceable, the rest of the Terms remain in force.
  • No waiver. If we don’t enforce a provision in one case, we haven’t waived our right to enforce it later.
  • Assignment. You may transfer your rights under these Terms only with our written consent. We may transfer the agreement to a company that takes over the Service or our business, by letting you know. A transfer doesn’t reduce your rights as a consumer.

Part B: Service-Specific Terms

Some Services are provided with the help of others. This part names them and links to their terms, which apply to you when you use the feature concerned. If this part conflicts with Part A, this part applies to that Service.

B1. WebCat

WebCat provides domain name registration, renewal and transfer, DNS hosting, site monitoring, and other related services.

Domain names. When you register, renew or transfer a domain through WebCat, we act on your behalf with the domain’s registry or with a registrar that we use. The rules of that registry and registrar apply to the domain, and you agree to follow them:

DNS. WebCat DNS is provided using ClouDNS, whose terms also apply to the DNS service.

Merchandise. Our partner Printful prints each product when you order it and ships it to you directly.

B2. Tuntikirjaus

Tuntikirjaus is a service for tracking working hours, managing customers and projects, and invoicing.

GitHub integration. If you connect a GitHub account or organization, your use of GitHub is subject to GitHub’s terms.

Part C: Consumer Rights

This part applies to you if you are a consumer. It describes rights you have under Finnish and EU consumer protection law. Nothing in these Terms limits those rights.

C1. Right of Withdrawal

When you buy a Paid Service from us online, you have the right to withdraw from the purchase within 14 days, without giving any reason. The withdrawal period begins on the day you make the purchase.

Subscriptions.

  • The Service starts as soon as you buy it, and you can use it during the withdrawal period.
  • If you withdraw within 14 days, we refund the full amount you paid for that purchase, including VAT. We don’t deduct anything for the days you used the Service.
  • The 14 days apply to the first purchase of a subscription, not to each automatic renewal. You can cancel a renewal at any time, as described in Part A, section 6.

Domain names. A domain registration, renewal or transfer is carried out with the registry immediately when you order it, and can’t be undone afterwards.

  • When you order one, you ask us to carry it out right away, and you acknowledge that your right of withdrawal ends once the registration, renewal or transfer has been completed.
  • If you withdraw before it has been completed, we cancel the order and charge nothing.

Merchandise. For WebCat merchandise, the withdrawal period ends 14 days after the day you receive the product, instead of 14 days after the purchase.

  • The right of withdrawal doesn’t apply to products printed with your own domain name, because they are made to your specifications.
  • If you withdraw, send the product back to us at the address in Part A, section 1, within 14 days of telling us. You pay the direct cost of returning it.
  • We refund the price and the original shipping cost. We may wait to refund until we have received the product, or you have shown that you have sent it back.
  • You are responsible for any reduction in the product’s value that results from handling it more than is needed to find out what it is like.

How to withdraw. Tell us before the withdrawal period ends that you have decided to withdraw. Send an email to info@clouden.net or a letter to Clouden Oy, Kotikaivontie 2E, 00700 Helsinki, Finland. You can use the model withdrawal form below, but you don’t have to. The withdrawal is in time if you send your message before the 14 days end.

Refund.

  • We refund the payment without undue delay, and no later than 14 days after we receive your notice of withdrawal.
  • We use the same payment method that you used, unless we agree otherwise with you. The refund costs you nothing.
  • After withdrawing, you must stop using the Service you withdrew from.

C2. If a Service or Product Doesn’t Work as Promised

As a consumer, you have statutory rights when a digital service doesn’t match what we promised or what you can reasonably expect. These rights are in chapter 5 a of the Finnish Consumer Protection Act. For WebCat merchandise and other goods, the corresponding rights are in chapter 5 of the same Act.

  • Fixing the problem. You can require us to fix the problem free of charge within a reasonable time.
  • Replacing a product. If a product is defective, you can require us to repair or replace it free of charge.
  • Price reduction or ending the contract. If we don’t fix the problem, you can get a price reduction, or end the contract and get a refund for the time the Service didn’t work or for the defective product, as the law provides.
  • How to report it. Please tell us about a problem within a reasonable time after you notice it.

C3. Complaints and Disputes

If you have a complaint, please contact us first at info@clouden.net.

If we can’t resolve it together:

  • you can contact consumer advisory services (kuluttajaneuvonta) of the Finnish Competition and Consumer Authority for advice;
  • you can take the matter to the Consumer Disputes Board (Kuluttajariitalautakunta) in Finland, which is free of charge (its recommendations are not legally binding, but we take them seriously); and
  • you can bring a claim before the district court of the place where you live in Finland, or before the District Court of Helsinki.

C4. Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Clouden Oy, Kotikaivontie 2E, 00700 Helsinki, Finland, info@clouden.net

I hereby give notice that I withdraw from my contract of sale of the following goods or for the provision of the following service:

Goods or service (for example, Tuntikirjaus Pro plan, or a WebCat mug):

Ordered on / received on:

Name of consumer:

Email address of the account:

Address of consumer:

Signature of consumer (only if this form is sent on paper):

Date:

Attribution and License

Part A of these Terms is adapted from the Automattic Terms of Service, which Automattic licenses under CC BY-SA 4.0. These Terms are likewise available under CC BY-SA 4.0.